Terms of Service

1. Who we are

Vintify is a UK business operating from the United Kingdom, and is the trading name used throughout these pages. Our full registered business details are published here before any paid subscription opens, and are available on request at any time at hello@getvintify.com.

In these terms, “we”, “us” and “Vintify” mean that business, and “you” means the person or business using the service.

You can reach us at hello@getvintify.com. We aim to reply to every message within 72 hours.

These terms form a contract between you and us. Please read them before you subscribe — by creating an account or paying for a plan, you accept them.

2. The service

Vintify provides bookkeeping, analytics, listing and automation tools for people who sell on Vinted, delivered through getvintify.com, the Vintify web app, and the Vintify Chrome extension.

Vintify is an independent product. We are not affiliated with, endorsed by, sponsored by or partnered with Vinted. “Vinted” is a trademark of its owner and is used here only to describe what our software works with.

The extension reads your own Vinted account using the session already logged in on your own computer. We never ask for, receive or store your Vinted password.

3. Who can use Vintify

You must be at least 18 and able to enter into a contract. Vintify is intended for people selling in the United Kingdom; we do not currently offer the service anywhere else, and the tax features assume UK rules.

You are responsible for keeping your login details secure and for everything that happens under your account. Tell us immediately at hello@getvintify.com if you think someone else has access to it.

4. Free trial, plans and prices

New monthly subscribers get a 7-day free trial. We ask for payment details when the trial starts, we take nothing during it, and we tell you when it is about to end. Cancel any time before it finishes and you are not charged.

After the trial, the monthly plan renews automatically each month until you cancel. The lifetime plan is a single payment for access to Vintify as it exists and as it develops, for as long as we operate the service.

Prices include VAT where it applies. If we change the price of a recurring plan we will tell you by email at least 30 days beforehand, and the new price only applies from your next renewal — you can cancel before then and pay nothing further. A price you have already paid never changes retrospectively.

Where we offer a founding or promotional rate, we will say plainly at the time how long that rate lasts. If we say a rate is held for as long as your subscription runs without interruption, we mean it, and we will honour it.

5. Your 14-day cancellation right

If you are a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days from the day you subscribe to change your mind and cancel for a refund. You do not need a reason.

Because Vintify is a digital service you can use straight away, the law lets you ask us to start before that 14 days is up. When you subscribe we ask you to confirm two things: that you want access immediately, and that you understand you lose the right to cancel once the service has been fully performed. If you give that consent and then cancel during the 14 days, we may charge you a proportionate amount for the period you had access, and refund the rest.

If you would rather keep the full 14-day right, simply do not tick that confirmation — tell us at hello@getvintify.com and we will hold your access until the period ends.

To cancel within the 14 days, email hello@getvintify.com. You may use the model cancellation form in the 2013 Regulations, but you do not have to. We will refund you using the same payment method within 14 days of being told.

These rights apply to consumers. If you subscribe wholly or mainly for the purposes of a trade or business, the 14-day cancellation right does not apply to you by law.

Outside the 14-day period: cancelling a monthly plan stops the next payment and you keep access until the end of the period you have already paid for. We do not refund part-months. The lifetime plan is not refundable once the cancellation period has passed, except where you have a statutory right to a refund because something has gone wrong on our side.

6. Your rights if something goes wrong

Under the Consumer Rights Act 2015, digital content and services must be of satisfactory quality, fit for purpose, and as described. If Vintify does not meet that standard, you are entitled to have it put right, and to a price reduction or refund if we cannot.

Nothing in these terms takes those rights away or cuts them down. If any part of these terms conflicts with them, your statutory rights win.

If something has gone wrong, please tell us at hello@getvintify.com first — we would much rather fix it. If we cannot resolve it between us, you are free to take the matter further; nothing here stops you.

7. Acceptable use

You agree not to:

• Use Vintify in a way that breaches Vinted’s own terms — you remain responsible for how you use automation on your own Vinted account.
• Use the service for anything unlawful, including listing counterfeit, stolen or prohibited items.
• Attempt to probe, overload, disrupt or reverse-engineer our systems, or to reach another user’s data.
• Resell, share, sublicense or automate access to your account on behalf of others.
• Use the service to send unsolicited messages to Vinted users.

8. Vinted is outside our control

Vintify works by reading your own Vinted account. Vinted can change how its site works, restrict automated access, or take action against accounts, at any time and without warning us or you.

We design deliberately conservatively to reduce that risk: requests are paced and spread out, everything stops the moment Vinted pushes back, and every action on Vinted comes from your own browser session rather than our servers. We cannot promise it eliminates the risk, and we say so plainly rather than burying it.

You are responsible for your Vinted account and for staying within Vinted’s rules. If your Vinted account is restricted or closed, Vintify may stop being useful to you, and that is not something we can undo.

9. Not financial or tax advice

Vintify produces estimates and summaries — including tax and accounting figures — from the data it has. They are a tool to help you keep your own records. They are not tax, accounting, legal or financial advice, and we are not your accountant.

You remain responsible for what you file with HMRC and for checking the numbers before you rely on them. If anything material turns on a figure, please have a qualified accountant confirm it.

10. Your data

Your business data stays yours. We do not sell it, and we do not use it to train models for anyone else.

Your Vinted data includes personal data about your buyers. For that data you are the controller and we act as your processor — the terms governing that are set out in our Privacy Policy, which forms part of this agreement.

You can export your data at any time from inside the app, and you can ask us to delete your account and its data by emailing hello@getvintify.com.

11. Availability and changes

We work to keep Vintify available and reliable, but we do not promise it will be uninterrupted or error-free. We may need to take it down for maintenance, and we will give notice where we reasonably can.

We improve and change the product regularly. If we remove a feature you rely on, or make a change that materially reduces what you are paying for, we will tell you at least 30 days beforehand and you may cancel and receive a proportionate refund of anything you have paid for the period after the change.

12. Our liability

We do not exclude or limit our liability where the law does not allow it. That includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for your statutory rights as a consumer.

Subject to that, we are not liable for losses that were not reasonably foreseeable when you subscribed, for loss of profit, revenue or business opportunity, or for any restriction or closure of your Vinted account.

Subject to the same, our total liability to you in any 12-month period is limited to the greater of the amount you paid us in that period and £100.

If you use Vintify for business purposes, you accept that these limits are reasonable given the price of the service, and that you are responsible for keeping your own records independently of it.

13. Ending the agreement

You can cancel at any time from your billing settings, or by emailing hello@getvintify.com.

We may suspend or end your access if you seriously or repeatedly breach these terms — for example by using Vintify unlawfully or by trying to compromise our systems. Where it is reasonable to do so, we will warn you first and give you a chance to put it right.

If we end your access for a reason that is not your fault, we will refund the unused part of anything you have paid.

For 30 days after your account ends you can still ask us to export your data. After that we delete it, as described in the Privacy Policy.

14. General

If a court finds part of these terms unenforceable, the rest continues to apply.

We may transfer this agreement to another business — for example if Vintify is sold. We will tell you if that happens, and it will not reduce your rights. You may not transfer your account to someone else without our agreement.

Nobody other than you and us can enforce these terms.

We are not responsible for failing to meet our obligations where the cause is genuinely outside our reasonable control, and we will tell you if that happens.

We may update these terms. For changes that affect your rights or what you pay, we will give you at least 30 days’ notice by email, and you may cancel before they take effect. Minor clarifications take effect when we publish them.

15. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

If you live in Scotland or Northern Ireland, you may also bring proceedings in your own country’s courts, and the mandatory consumer protections of the country you live in still apply to you.